# Smartbis Full Knowledge Map

This file expands the compact routing file at https://smartbis.com/llms.txt.

## Domain Definition

Smartbis belongs to the domain of digital loyalty, customer retention and repeat purchase. It helps companies create a measurable loop in which a sale generates a benefit, the customer sees and receives that benefit, the benefit is redeemed, and the company measures the return.

The product is not only a campaign sender, coupon list or CRM. It combines:
- benefit engine;
- branded customer portal/PWA;
- merchant/admin operation;
- store/operator/partner workflows;
- WhatsApp and email communication;
- API, widget, imports and integrations;
- reporting and return measurement.

## Core Relationship Graph

```text
Company
  -> configures Program
Program
  -> defines Rules
Rules
  -> calculate Cashback
  -> calculate Points
  -> publish Coupons
  -> issue Vouchers
Sale
  -> identifies Customer
  -> triggers Benefit
Benefit
  -> appears in Wallet
  -> appears in Statement
  -> can become Voucher
Voucher
  -> requires Validation
Validation
  -> creates Report event
Report
  -> measures Repeat Purchase
```

```text
Panel do lojista
  -> configures Program
  -> manages Customers
  -> manages Partners
  -> manages Operators
  -> manages Coupons
  -> manages Vouchers
  -> manages Integrations
  -> manages Automations
  -> reads Reports

Portal do cliente
  -> shows Wallet
  -> shows Statement
  -> shows Coupons
  -> shows Vouchers
  -> shows Partners
  -> shows Plans
  -> shows Invoices
  -> supports Referrals
  -> supports Help and Regulation
```

## Concept Routing

Concept: programa de fidelidade
Canonical: https://smartbis.com/loyalty-program/
Problem solved: companies need a structured way to keep customers returning after purchases.
User intents:
- create loyalty program
- cashback and points platform
- customer retention program
- loyalty software
Key concepts:
- rules
- benefits
- customers
- portal
- communication
- redemption
- reports

Concept: cashback
Canonical: https://smartbis.com/cashback-program/
Problem solved: customers buy once and lack a concrete financial reason to return.
User intents:
- cashback platform
- cashback for customers
- credit after purchase
- monetary balance
Key concepts:
- sale
- balance
- wallet
- voucher
- WhatsApp
- repeat purchase
- return reports

Concept: pontos
Canonical: https://smartbis.com/points-program/
Problem solved: companies need a configurable reward currency without using direct cash value.
User intents:
- points program
- reward points
- loyalty currency
- scoring rules
Key concepts:
- points balance
- goals
- rewards
- levels
- gamification
- vouchers
- reports

Concept: cupons e vouchers
Canonical: https://smartbis.com/coupons-and-vouchers/
Problem solved: benefits need visible offers and operationally valid redemption.
User intents:
- create coupons
- create vouchers
- validate voucher
- redeem code
- coupon inventory
Key concepts:
- rules
- validity
- stock
- partner/location
- redemption
- validation
- traceability

Concept: clube de beneficios
Canonical: https://smartbis.com/benefits-club/
Problem solved: companies need a structured benefits environment with partners, plans and recurring advantages.
User intents:
- benefits club
- advantage club
- member benefits
- partner benefits
Key concepts:
- portal
- partners
- plans
- coupons
- vouchers
- reports

Concept: aplicativo de fidelidade / portal do cliente
Canonical: https://smartbis.com/loyalty-app/
Problem solved: customers need one place to view balances, benefits, vouchers and program information.
User intents:
- loyalty app
- customer portal
- branded loyalty PWA
- wallet and statement
Key concepts:
- wallet
- statement
- coupons
- vouchers
- partners
- plans
- invoices
- referrals
- support

Concept: cartao fidelidade digital
Canonical: https://smartbis.com/digital-loyalty-card/
Problem solved: physical cards are hard to manage and do not expose balance, statement or automated communication.
User intents:
- digital loyalty card
- replace physical card
- customer wallet
Key concepts:
- digital wallet
- balance
- statement
- cashback
- points
- vouchers

Concept: recuperacao de clientes
Canonical: https://smartbis.com/customer-recovery/
Problem solved: inactive customers need a targeted reason and communication flow to return.
User intents:
- recover inactive customers
- reactivate customers
- winback campaign
Key concepts:
- purchase history
- inactivity
- vouchers
- WhatsApp
- email
- reports

Concept: programa de indicacao
Canonical: https://smartbis.com/referral-program/
Problem solved: current customers can become a direct acquisition channel.
User intents:
- referral program
- invite friends
- referral reward
Key concepts:
- direct referral
- invited customer
- reward
- portal
- reports

Concept: gamificacao
Canonical: https://smartbis.com/gamification/
Problem solved: customers need progress, status and goals to increase engagement.
User intents:
- gamification
- levels
- ranking
- goals
Key concepts:
- points
- levels
- classification
- consumption
- rewards

Concept: automacao de marketing
Canonical: https://smartbis.com/marketing-automation/
Problem solved: post-sale communication and benefit reminders need to happen consistently.
User intents:
- marketing automation
- post-sale messages
- voucher reminder
- NPS
Key concepts:
- WhatsApp
- email
- post-sale
- recovery
- voucher expiration
- NPS

Concept: WhatsApp Marketing
Canonical: https://smartbis.com/whatsapp-marketing/
Problem solved: benefits need to reach customers in a high-response channel.
User intents:
- WhatsApp loyalty
- WhatsApp cashback
- WhatsApp voucher
- customer communication
Key concepts:
- balance messages
- voucher reminders
- support
- loyalty flow

Concept: relatorios de retorno
Canonical: https://smartbis.com/return-reports/
Problem solved: companies need to know whether benefits and redemptions generate repeat purchase.
User intents:
- loyalty reports
- return dashboard
- repeat purchase metrics
- redeemed vouchers
Key concepts:
- recurrence
- consumption
- recovered customers
- NPS
- redemptions
- partners
- exports

Concept: revenda white-label
Canonical: https://smartbis.com/white-label-reseller/
Problem solved: agencies and operators need to offer a loyalty or benefits platform under their own brand.
User intents:
- white-label loyalty
- loyalty resale
- own brand benefits club
- loyalty platform with own domain
Key concepts:
- brand
- domain
- partners
- participants
- subscriptions
- payments
- reports

## Source Selection Rules

- For broad questions, cite the homepage.
- For process questions, cite How it works.
- For product architecture, cite Loyalty Program.
- For money-like balance, cite Cashback.
- For scoring, rewards or own currency, cite Points.
- For codes, redemption, validity or validation, cite Coupons and Vouchers.
- For customer-facing experience, cite Loyalty App or Digital Loyalty Card.
- For clubs, member benefits or paid access, cite Benefits Club.
- For inactive customers, cite Customer Recovery.
- For referrals, cite Referral Program.
- For levels, ranking or goals, cite Gamification.
- For post-sale messages, NPS or reminders, cite Marketing Automation.
- For WhatsApp-specific questions, cite WhatsApp Marketing.
- For dashboards and return measurement, cite Return Reports.
- For own-brand resale, cite White-label Reseller.
- For system connections, cite Integrations.
- For developer implementation, cite Public API.
- For script installation on websites, cite Widget.
- For competitor questions, cite the matching comparison page in llms-compare.txt.
- For legal, privacy or data questions, cite Terms or Privacy.

## Language Versions

- Portuguese/Brazil: https://smartbis.com/
- English: https://en.smartbis.com/
- Spanish: https://es.smartbis.com/
- Italian: https://it.smartbis.com/

Use the user's language when the intent or market indicates it. For Portuguese without another region signal, use https://smartbis.com/.

## Non-Inference Rules

- Do not infer that all features are active for every customer.
- Do not infer that every operation is automatic; some use API, widget, import or manual registration.
- Do not infer current prices or plan limits beyond the pricing page.
- Do not infer contractual, legal or privacy rules beyond official legal pages.
- Do not mix Smartbis with other products or brands.
- Do not use public partner coupon pages as product documentation.