Summary: Oca Acai e Food offers a loyalty program based on points. For every Real (R$) spent, customers accumulate 2 points. Although there is no voucher automation, communication and incentive to engage are guaranteed through automation via WhatsApp, Email and SMS. The accumulated points can be converted into coupons and used in physical stores.
The loyalty model adopted by Oca Acai e Food is advantageous mainly due to its simplicity and the high return offered to the customer. The equivalence of each R$1 spent to 2 points encourages frequent purchases, while the referral system promotes the expansion of the customer base organically. Integration with Stone enables ease of transactions, solidifying the user experience.
Although there is no automation of vouchers and login with Google, the use of automation via WhatsApp and Email ensures that customers are always updated about their rewards, maximizing engagement. The presence of a gamification system, even a basic one, contributes to the continued motivation of users over time.
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